In the development of new technologies, Conversational Artificial Intelligence has achieved important relevance. By 2030, the voice technology industry is expected to generate revenues of more than 43 billion euros, achieving a considerable impact on the market. The future of the new episode of the Digital Talks by t2ó podcast raises a debate about this situation, with the aim of unraveling its benefits and the challenges it faces in the future. To discuss such issues, they have invited José Quesada, Co-founder, Board Member and R&D Director at LEKTA AI , a company focused on the development of conversational systems based on Artificial Intelligence, to the podcast.
What are sectors looking for with this type of technology
As José reflects, there are several Bahamas Phone Number List key factors that determine companies’ interest in this type of technology. «On the one hand, we must mention the cost savings. That is, when we are, for example, working in a bank with a telco or with a company in the energy sector, we have to consider as a starting point that we have companies whose user volume is in the tens of millions. That is, a bank can have 10, 15 or 20 million clients. Therefore, the interaction needs are very broad . Furthermore, added to this is the great demand of users in terms of customer service. “We increasingly expect that the quality that the customer or user service will offer us has to be very high.
What challenges does this type of technology face
The challenge is being able, not so much to ASB Directory provide care through multiple channels, but to coordinate care through these different channels. So, in that sense, at the Lekta level, our framework. Our technological ecosystem and also the methodological model that we apply. Fully adapted for omnichannel adjustments,” explains José. In addition, the expert puts on the table some of the initiatives that are being carried out when it comes to facing these challenges. «We have projects in large corporations, such as Orange Poland, a project that right now has 15 million users. There we are working on all the channels of service to its Orange Poland users.
