The Spanish Association of Experts in Customer Relations. AEERC, has recognized ESIC Business & Marketing School with the IMPACT 2022 award for its TALENT training program. The new AEERC unit that promotes the training of professionals. In the customer relationship activity. The success of the AEERC TALENT program is based on the experience accumulated. Almost 20 years that the Contact Center Management Superior Program has been taught and on the training agreement with ESIC Corporate Education.
Growth and development of professionals
The ESIC area dedicated to helping Austria Phone Number List companies in their transformation and to improve competitiveness and continuous innovation through the training of their talent. With this project, the AEERC consolidates its position as a benchmark in innovation without losing focus on the real needs of companies. Acting as a driver and facilitator of the growth and development of professionals in the customer service industry. The objective of Talent. Through the training provided by ESIC Corporate Education. Is to contribute to the improvement and transformation of professionals in customer service.
Talent Profiling to train teams in the implementation and measurement
In addition to the incorporation ASB Directory of core competency programs for customer service such as the PS Customer Relationship Management and Management, AEERC Talent provides open training tailored to the needs of each company. Incorporating other key disciplines in the new customer service models. Among these disciplines, new technologies stand out big data. Artificial intelligence. Voice search, RPA, blockchain, virtual/augmented reality, IoT, data governance. The new forms of advanced marketing and communication that already shape the customer experience and purchase process; and the new management: competencies and skills necessary to lead the transformation and reinvention of companies.
