In CRM4, negotiation outcomes are immediate to enter, as well as being customizable. It is essential to take stock of the situation on the outcomes because the operator’s lebanon phone number library salary also depends on this. Compensation is made up of the sum of several allowances:
- Monthly Guarantee Allowance which depends on reaching a certain number of useful contacts;
- Variable Project Allowance that is lack of collaboration accrue on positive contacts made during the period of a campaign. The economic value depends on the type of goods and services;
- Supplementary Economic Allowances : any individual or collective bonuses.
Let’s see in detail how to reach the monthly benefits:
- The Monthly Guarantee Allowance is reached if an operator has achieve a number of useful contacts of no less than 900. The allowance will be 450 euros. If the operator fails to reach this figure, the compensation will be calculate in this way. Divide the monthly guarantee allowance by the minimum monthly useful contacts. And then multiply by the number of useful contacts achieved in the period.
- The variable project allowance is recognize on all. Positive contacts made by the operator during the period in which the employment contract is valid.
- Supplementary financial allowances are supplementary allowances. Such as attendance allowances, volume bonuses, miscellaneous and any other.
The CCNL states that the collaborator’s
A useful contact, therefore, is an important goal to achieve in order to continue working in a call center, as well as for building the monthly salary.
Customizing negotiation outcomes is a basic practice for the correct management of a call center , along with many other precautions that you bfb directory can read here . In relation to the orders that have been entrust to you, the client could require you to insert certain outcomes so as not to modify the path. In this way, the outcomes are use base on those that are in the default path, or the report of the activities carry out by a call center to be sent to the client. It is the task of an administrative profile to analyze and send reports to the principal. With an intuitive and modern interface, it is more pleasant to work, don’t you think?
Want to know more? Book a consultation to start your outbound call center, we will guide you step by step in using your new software. Don’t worry, it’s free!