Previously, to attract and retain customers, it was enough to make a beautiful sign at the store, communicate politely with visitors and provide a good product at a discount. This is not enough for modern buyers. Most of them value comfort at every stage of interaction with the company: from the moment of receiving information to the telegram marketing completion of the purchase/provision of the service.
Even if you provide top-notch services or produce unique products.
With their help, you can inform customers about promotions and discounts, congratulate them on holidays, collect feedback, answer customers’ questions, and much more. This is a full-fledged communication tool that brings business and customers closer. But for which companies are WhatsApp communication with customers and messenger newsletters most suitable? Let’s take a look! 🙂
Stores can use WhatsApp not a call center to increase your leads only to send out their offers, but also to inform customers about deliveries, answer questions, and collect feedback.
For companies providing any type of services
Companies providing services must be able to communicate with their customers and provide them with the ability to quickly get answers to their questions. It is convenient for such companies to send customers notifications and reminders on WhatsApp, for example, about booking a service.
Catering establishments can improve their interaction with customers by means of unobtrusive mailings with discounts and promotions, as well as timely feedback collection. In addition, companies can offer their customers table reservations for important dates and holidays. Personalized mailings will help emphasize the importance of cn leads customers for a restaurant, cafe or banquet hall. This approach will definitely distinguish the company from competitors.
As for the delivery of ready meals, using WhatsApp you can confirm orders or resolve any customer issues in a short time.
