Do you use WhatsApp Business to serve your customers? Quick replies on WhatsApp Business are an excellent tool to save time and maintain quality in each interaction . Would you like to know how to set them up and use them to improve customer service? Here we explain everything you need to know!
What are quick replies in WhatsApp Business?
Quick replies are predefined messages you can send with just a few taps, perfect for answering frequently asked questions or for messages you use frequently . By having quick whatsapp and digital marketing replies , your team can be more agile in customer service, reduce errors, and better personalize each response.
Why use quick replies?
Using quick replies on WhatsApp Business is key for businesses looking to optimize their customer service and offer a more agile and professional service. Here are some of the main advantages:
- Save time: With Quick Replies, you can answer common questions like “What are your payment methods?” or “How long will it take for my order to arrive?” in seconds.
- Consistency in communication: By defining standard responses, your team maintains clear and professional communication.
- Improved customer experience: Users get fast and accurate answers, how to check validity mobile phone number? which increases their satisfaction and loyalty towards your brand.
How to set up quick replies on WhatsApp Business
Setting up quick replies is very simple and can be done in just a few minutes. Here’s a step-by-step guide:
- Open WhatsApp Business and go to Settings > Business Tools > Quick Replies.
- Tap “Add” to create a new quick reply.
- Enter the message you want to save. Remember that it should be clear, short and friendly.
- Save and you’re done! You can try typing the shortcut in a chat to see how it works.
Examples of quick replies for WhatsApp Business
Here are some ideas for quick responses that aob directory you could implement in your business to speed up service:
- Welcome Greeting
Shortcut: /hello
Response: “Hello! Thank you for contacting us. How can we help you today?” - Payment Information
Shortcut: /payment
Answer: “We offer several payment methods: card, transfer and PayPal.”
Tips for making the most of quick replies
- Update regularly : As your customers ask new frequently asked questions, add quick answers to improve their experience.
- Use easy-to-remember shortcuts : To keep it practical, choose short shortcuts that are related to the topic of the answer.
